Frequently Asked Questions
Everything you need to know about your next surprise jersey.
What kind of shirts are included in the boxes?
Every box contains an 100% authentic, officially licensed shirt from a professional sports team. This includes current and past season jerseys from top-tier leagues worldwide.
Can I request a specific team or league?
The mystery is part of the fun! While we cannot guarantee a specific team, you can leave a note at checkout to 'avoid' specific teams or leagues (e.g., local rivals) to ensure you love your new kit.
How do I know what size to order?
We use standard international sizing (S-XXL). If you are between sizes, we recommend sizing up as some athletic-fit jerseys can be slightly more tailored than standard streetwear.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
Due to the surprise nature of our product, we only accept returns or exchanges for sizing issues or manufacturing defects. The shirt must be returned in its original condition with all tags still attached.
Are the shirts brand new?
Yes, every single shirt sent out in a Mystery Shirt in a Box is brand new with the original manufacturer tags attached.